Google review management
More real reviews. Fewer that break the rules.
A post-purchase Google review engine for Shopify stores, plus policy-based removal reports, replies and the store-ratings feed that turns the reviews you already have into stars on Google Shopping and Search ads. From $1,500 setup and $300 a month. Nothing fake, nothing imported, nothing that risks the profile.
First, the honest part
What can and cannot be done with Google reviews.
Most stores that come to us have one or two bad Google reviews and hundreds or thousands of good ones on Judge.me, Trustpilot, Amazon or a marketplace. The question is always the same: can those be moved to Google? They cannot. Here is what actually moves the number.
Cannot be done
Importing or syncing reviews from another platform into a Business Profile. Buying reviews. Asking only happy customers. Paying or rewarding for reviews. Removing a genuine negative review. Every one of these is a Google fake-engagement violation and, since October 2024, an FTC offence with penalties above $50,000 per review.
Can be done
Asking every customer for a Google review at the right moment, automatically. Reporting reviews that break Google’s policy, with evidence, and escalating when the first report goes nowhere. Replying well. Feeding your existing reviews into Google store ratings and product ratings, where they count on ads and Shopping.
Why volume wins
Google shows an average. A store with real order volume can add ten, twenty or fifty genuine reviews a month without a single rule being bent, and at that rate one bad review stops being visible within weeks. The engine that does it is a post-purchase flow, not a trick.
How it works
Four steps, then it runs itself.
- Profile audit and fixesOwnership, verification, categories, service areas, the “Ask for reviews” link, duplicate listings, and the existing reviews checked one by one against Google’s current policy.
- The post-purchase flowA Google review request sent to every customer a set number of days after delivery, built in Shopify Flow or Klaviyo, timed around your delivery window, with one polite reminder and nothing that gates or scripts the review.
- Reports, escalations and repliesPolicy-violating reviews reported with evidence and escalated through Google’s redressal process; a public reply drafted in your voice for every review that stays, good or bad.
- Store ratings and product ratingsGoogle Customer Reviews or your existing review platform connected to Merchant Center, and product review markup on the storefront, so the reviews you already have show as stars on ads, Shopping listings and product pages.
Illustrative: a 520-order month at a 2.2% response rate
| Step | Change | Running total |
|---|---|---|
| Orders shipped in the month | 520 | |
| Review requests delivered | 498 | |
| Google reviews written (2.2%) | 11 | |
| Negative reviews reported, removed | −1 | 1 |
| Visible rating after eight weeks | 4.9 |
What is included
Setup, then a light monthly retainer.
Setup, from $1,500
Business Profile audit and fixes. Every existing review checked against policy, with reports filed and escalated. The post-purchase review flow built, tested and switched on. Google Customer Reviews or your review platform connected for store ratings. Product review markup on the storefront. Reply templates in your voice. Fixed price after a short call; existing RDA migration clients pay $1,000.
Management, $300 a month
New reviews monitored daily. Anything that breaks policy reported within two business days. A reply drafted for every review for you to approve. Flow performance checked and tuned. A monthly one-page summary: reviews gained, rating trend, what was reported and what came of it. Cancel any month.
Questions
What store owners ask about Google reviews.
Can you move our reviews from Judge.me, Trustpilot or Fiverr onto Google?
No, and nobody can. A Google review exists only when the customer writes it from their own Google account. There is no import, no API and no partner program that writes reviews into a Business Profile, so any service offering to transfer or “sync” reviews is posting them from accounts that are not your customers’. That is fake engagement under Google’s policy and a violation of the FTC’s Consumer Reviews Rule, which carries penalties of over $50,000 per review. What we do instead is ask the same customers, on Google, at the right moment, and turn the reviews you already have into Google store ratings on Shopping and Search ads, which is where they legitimately count.
How do you get a bad Google review removed?
Only Google can remove a review, and only when it breaks a policy: off-topic, a competitor or ex-employee, no real transaction, spam, or prohibited content. We check each negative review against the current policy, report the ones that qualify with the evidence Google asks for, escalate through the Business Redressal form when the first report is ignored, and draft a public reply for the ones that will stay. A genuine one-star review from a real customer will not be removed, and we will tell you that up front.
Do you ask only happy customers for a review?
No. Selectively inviting satisfied customers, known as review gating, is banned by Google and by the FTC rule. The request goes to every customer after delivery. Stores worry that this invites bad reviews; in practice a store whose orders arrive on time collects far more five-star reviews than one-star ones, which is exactly how a single bad review gets outweighed.
How fast does a single bad review stop mattering?
It depends on order volume, not on tricks. A store shipping 500 orders a month that converts 2% of review requests adds about ten Google reviews a month. One bad review among ten is a 4.6 average; among forty it is 4.9. Most stores see the visible rating recover within four to eight weeks of the flow going live, and the profile keeps compounding after that.
What are Google store ratings, and how do our existing reviews count?
Store ratings, formerly seller ratings, are the stars under your Search and Shopping ads and on your Merchant Center store page. Google builds them from reviews collected through Google Customer Reviews or one of roughly thirty approved review platforms. If your store already collects reviews in one of them, we connect the feed; if it does not, we set up Google Customer Reviews and, where it fits, a supported platform. Google needs 100 reviews in the last 12 months in your country and a 3.5 average before the stars show.
Will Google reviews put stars next to our pages in normal search results?
Not for the store itself. Since 2019 Google ignores review markup that a business places about itself, so no agency can put a rating badge on your home page in organic results. Stars appear on the Business Profile in Maps and the knowledge panel, on ads through store ratings, and on product pages through product review markup, which we set up from your product reviews.
What does it cost?
Setup is a fixed price from $1,500: the profile audit and fixes, the post-purchase review flow, the policy reports for existing reviews and the store-ratings feed. Ongoing management is $300 a month: monitoring, new-review reporting, reply drafting and a monthly summary. Standard terms are 50% to begin and 50% when the flow is live. Existing RDA migration clients get the setup at $1,000.
Do you offer this for stores that are not on Shopify?
Yes for the Google side, which is platform-neutral. The post-purchase flow is built in Shopify Flow or Klaviyo on Shopify; on other platforms we use Klaviyo or the platform’s own automation.
Show us the profile.
Send the store URL and the Business Profile link. Within one business day you get a written read: which reviews can be reported, what the flow would add each month at your order volume, and a fixed setup price.